Monthly Archives: August 2003

How to Keep Your Customers Happy

What Customers Really Want is a 4-tip article giving your advice on customer service. 1. Under promise, over deliver 2. Hire the right people. 3. Proactive communication. 4. When you make a mistake, apologize. It’s a small but very useful … Continue reading

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Dressing down sends productivity up

Interesting to read that dressing down sends productivity up. An UK survey has found out that dressing down can send productivity high up. 53 per cent said that dressing down was very good for productivity. Who do you want to … Continue reading

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Blogstakes

A new weblog marketing tool called is now available. Blogstakes is a new type of contest where there are 2 winners. The usual contest winner and the referer. So there are always two prizes! The site started with two contests. … Continue reading

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The myth of discoverability

The myth of discoverability is a very nice article which uses real world situations to explain how the Web might work.

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Users Matter the Most to Ebay

And should matter to you too! According to an article in this week’s Fortune magazine Ebay’s CEO, Meg Whitman, the women behind the largest auction site in the world is doing a hell of a job by investing in the … Continue reading

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Making Money From Your Website

Ben Hammersley has written a nice article on how can a website owner make money from it’s popularity or content. It talks about how micropayments are a solution to the selling content problem. How another good choice are blogads or … Continue reading

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Open Source Ideas

idea a day is a mighty cool site! The site will publish a fresh new idea each day for you own pleasure. The ideas published are even copyright-free. This is Open Source Ideas which you can freely use, distribute or … Continue reading

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From Market to Fridge with a Mouse Click

The US grocery market is worth $400 million. That’s a lot of cash! Despite early failures new ventures are taking the online market one step further. Specialists estimate that 3% to 6% of grocery shoppers will do it online. We … Continue reading

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Business is about people

I read an article by Dirk Knemeyer that talks about the most important business asset: People. It is really pretty simple: you must understand people to design and brand a successful product. You must understand people to create a healthy … Continue reading

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10 (of 20) Tips to Minimize Shopping Cart Abandonment

Bryan Eisenberg writes the first of a 2-part article and gives us some tips on avoiding shopping cart abandonment: 1. How many steps are in your checkout process? 2. Include a progress indicator on each checkout page. 3. Provide a … Continue reading

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