We get what we promote
In a world where consumers have so much power, we now have two responsibilities:
- If you don’t like what an organization stands for, work actively to spread the word and force them to change.
- If you will miss a product, a service, a book, a site or a professional when they close up shop, stand up, speak up and bring them masses of new business.
We get what we promote.
(via Seth Godin)
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Also, adding to those thoughts, create your products so that your customers can openly express their opinions, whether they might be good or bad.
See #4 of the great Company Customer Pact (http://www.ccpact.com/).
[...] We get what we promote [...]